Your privacy
matters to us.
We are committed to protecting your personal information and ensuring transparency in how we collect, use, and store your data.
This Privacy Policy explains how Logi Freight ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website, services, or interact with our company.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
We collect the following types of personal information:
- Contact Information: Name, email address, phone number, company name
- Shipping Details: Origin, destination addresses, cargo specifications
- Business Information: Company registration details, GST number, business address
- Communication Data: Call recordings, chat transcripts, email correspondence
Technical Information
We automatically collect certain technical information:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent, click patterns
- Cookies: To enhance user experience and track preferences
- Location Data: GPS coordinates for shipment tracking (with consent)
How We Use Your Information
We use your information for the following purposes:
Service Provision
To provide freight shipping services, process bookings, and manage shipments
Communication
To send service updates, tracking information, and respond to inquiries
Improvement
To analyze usage patterns and improve our services and user experience
Legal Compliance
To comply with applicable laws, regulations, and legal requirements
Marketing
To send promotional communications (with your consent)
Security
To protect against fraud, ensure security, and prevent unauthorized access
Information Sharing
We may share your information in the following circumstances:
Service Providers
We share information with third-party service providers who assist us in:
- Payment processing and financial services
- Communication and email services
- Website hosting and analytics
- GPS tracking and fleet management
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes and government requests
- Protect our rights, property, and safety
- Prevent fraud or illegal activities
- Enforce our terms and conditions
Business Transfers
In case of merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement robust security measures to protect your information:
Encryption
All data is encrypted using industry-standard SSL/TLS protocols
Access Control
Restricted access to personal information on a need-to-know basis
Regular Audits
Periodic security audits and vulnerability assessments
Employee Training
Regular training on data protection and privacy best practices
Your Rights
Under applicable data protection laws, you have the following rights:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your information to another service provider
Objection
Object to processing of your information for certain purposes
Consent Withdrawal
Withdraw consent for processing where consent is the legal basis
Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Ensure website security and prevent fraud
You can control cookies through your browser settings. However, disabling cookies may affect your user experience.
Data Retention
We retain your personal information only as long as necessary for:
- Providing our services and maintaining business relationships
- Complying with legal obligations and regulatory requirements
- Resolving disputes and enforcing our agreements
- Fulfilling legitimate business interests
Retention periods vary based on the type of information and legal requirements.
International Data Transfers
Your information may be transferred to and processed in countries outside India. We ensure appropriate safeguards are in place for international data transfers, including:
- Standard contractual clauses with service providers
- Adequacy decisions where applicable
- Other legally recognized transfer mechanisms
Children's Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the updated policy on our website
- Sending email notifications for significant changes
- Displaying prominent notices on our website
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Ready to ship?
Get a freight quote in under 2 hours. No commitment, no sales pressure.